Privacy Policy
HIPAA Notice of Privacy Practices
Four Pathways Mental Health (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website, complete forms, register for programs or webinars, or communicate with us via SMS, email, or phone.
By using our website or submitting a form, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.
Note About Clinical Records: This Privacy Policy applies to information collected through our website and CRM forms only. If you are a clinical patient, your protected health information (PHI) is governed separately by our HIPAA Notice of Privacy Practices, provided during your clinical intake.
1. Information We Collect
Information You Provide Directly
Identifiers: Name, email address, phone number, and mailing address
Form Submissions: Any information you provide when contacting us, requesting a consultation, registering for a program or webinar, or completing a form
Payment Information: Credit or debit card details submitted when purchasing programs, webinars, or other services. Payment data is processed securely through our payment processor and is not stored on our servers.
Information Collected Automatically
Device and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of your visits
Cookies and Similar Technologies: We may use cookies to improve your experience and analyze site traffic. You may disable cookies in your browser settings, though this may affect functionality.
What We Do Not Collect Through Website Forms
We do not collect Social Security numbers, insurance information, clinical or diagnostic data, or sensitive health information through our website or CRM forms. Clinical information is collected and protected separately under HIPAA.
2. How We Use Your Information
We use the information we collect to:
Schedule and confirm appointments and consultations
Process registrations and payments for programs, webinars, and events
Send appointment reminders, scheduling notifications, and account updates
Deliver educational content, wellness updates, and program materials
Send marketing and promotional communications (with your consent)
Respond to inquiries and provide support
Maintain compliance with legal and regulatory requirements
Improve our website and service offerings
3. SMS Communications (A2P 10DLC / TCPA Compliance)
Four Pathways Mental Health complies with the Telephone Consumer Protection Act (TCPA) and A2P 10DLC (Application-to-Person 10-Digit Long Code) messaging requirements.
Transactional & Services SMS
By checking the transactional consent box and providing your mobile number, you agree to receive SMS messages related to services you have requested, including appointment reminders, scheduling notifications, account updates, service alerts, and other time-sensitive communications.
Marketing & Promotional SMS
By checking the marketing consent box and providing your mobile number, you consent to receive recurring automated marketing text messages, including promotions, special offers, educational content, wellness updates, and information about services or events.
For Both Message Types
Consent is not a condition of purchase
Message frequency may vary
Message and data rates may apply
Reply STOP at any time to opt out. Reply HELP for assistance.
SMS Consent & Mobile Data: SMS consent and mobile phone numbers are not shared with third parties or affiliates for marketing purposes.
You may opt in via web form checkbox or through written or verbal consent documented during a consultation.
4. No Sharing or Selling of Mobile Data
Four Pathways Mental Health does not sell, rent, lease, or share your mobile phone number or SMS opt-in data with third parties for their own marketing or promotional purposes. Your mobile contact information and consent status are used solely to communicate directly with you.
5. Permitted Sharing
We do not sell your personal information. We may share your data only in the following limited circumstances:
Service Providers
We work with trusted third-party platforms to operate our business, including:
Integrity Line: CRM and SMS platform for managing contacts, forms, and delivering communications
Payment processors: For securely handling transactions
Website hosting and analytics providers: For site performance and security
Email delivery services: For transactional and marketing emails
These providers are contractually required to use your information only for the services they perform on our behalf and may not use it for their own purposes.
Legal Compliance
We may disclose information if required by law, subpoena, court order, or government regulation, or if necessary to protect our rights, property, or safety, or that of our users or the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Measures include SSL/TLS encryption for data transmitted through our website, secure access controls, and limited staff access to personal data on a need-to-know basis.
No method of internet transmission is 100% secure. While we continuously work to maintain strong protections, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Active contacts: Retained for the duration of our business relationship plus any legally required period
SMS consent records: Opt-in and opt-out records are maintained for at least four (4) years to demonstrate TCPA and A2P 10DLC compliance
Inactive records: After a reasonable period, inactive data may be securely deleted or anonymized unless retention is required by law
8. Your Rights
Access and Correction: You may request access to the information we hold about you and request corrections to inaccurate data.
Deletion: You may request that we delete your personal information, subject to any legal retention requirements.
Opt-Out of Communications
Email: Click “Unsubscribe” in any marketing email
SMS: Text STOP to opt out of text messages
Phone: Contact us to be placed on our internal do-not-call list
Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
9. Children’s Privacy
Our website, educational programs, webinars, and online forms are not directed to children under the age of 13. We do not knowingly collect personal information from children through our website. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information promptly. If you believe we may have inadvertently collected information from a child under 13, please contact us using the information in Section 12.
10. CCPA – California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide additional rights, including the right to know what personal information we collect, the right to delete, the right to correct, and the right to opt out of the sale of personal information. Four Pathways Mental Health does not sell personal information. To submit a request, contact us using the information in Section 12.
11. Policy Updates
We may update this Privacy Policy from time to time. Material changes will be posted on our website with a revised “Last Updated” date. For significant changes affecting SMS consent or data use, we may also notify you directly via email or SMS where permitted. Your continued use of our website and services after any changes constitutes acceptance of the updated policy.
12. Contact Us
Questions, concerns, or requests regarding this Privacy Policy may be directed to:
Four Pathways Mental Health
25 S Arizona Pl, Suite 500
Chandler, AZ 85225
Phone: 480-420-4656
Email: info@fourpathwaysmh.com
Website: https://www.fourpathwaysmentalhealth.com
We will respond to inquiries as promptly as possible, typically within 1-2 business days.